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About the Stay

回答:
After your reservation is approved, you'll receive an email with the address. For more information, please contact the room host.

After your reservation is approved, you will receive an email with the room's exact address and a map. The address and map will also be listed under your reservation list.

Once your reservation is approved, you will be able to contact the host directly, so feel free to get in touch with them. Many hosts are happy to send you directions by email.

回答:
No, you cannot.

The account registration information must match that of the traveler. However, your accompanying guests do not need to have accounts.

回答:
Please check the room information page. Some rooms do allow pets!

It depends on the room, so be sure to check the Room Features section of the room page. Alternatively, check Pets OK under Filters on the Search page to search only for rooms that allow pets.

回答:
It varies from room to room. After you make a reservation, the host will let you know.

Once you've made a reservation, the host will send you a message regarding the key, so keep an eye out for it. You can also send messages by clicking "Contact Host" on the reservation details page. Depending on the room, the host may give it to you at the door, meet you at a cafe, email you the PIN number, etc.

回答:
There is a check-in process.

The check-in process including, check your passport, name, phone number and other important details. *Please note all procedures are required by Japanese law.

回答:
After your reservation is approved, the host will contact you.

The check-in process varies from room to room. Once your reservation is complete, look for a message from the host. You can access your messages by clicking "Contact Host" on the reservation details page.

If you still haven't been contacted 7 days prior to your reservation, please contact the host directly.

回答:
Please contact the host after your reservation is confirmed.

The checkout process varies from room to room. Once your reservation is complete, look for a message from the host. You can access your messages by clicking "Contact Host" on the reservation details page.

回答:
Please contact the host to get permission to add more guests.

Please get in touch with the room host. It's possible they can accept more guests as long as it doesn't exceed the room's capacity.

回答:
Please contact the host first.

If you're unable to contact the room host or reach a solution, please contact STAY JAPAN's customer service and we will resolve the issue that you may have.
[Customer Service] Available (Monday - Friday) 9:00 a.m~6:00 p.m
+81 50-2018-3728

回答:
Yes - as long as the desired extension dates are available!

If you wish to extend your reservation, click the room's Check-in / Check-out and check the calendar. If the dates are available, you can request to have those dates added to your reservation.

回答:
Please cancel your reservation and place a new one with your desired stay duration.

We apologize for the inconvenience, but our site currently does not offer the ability to shorten a reservation. Please cancel your current reservation, then place a new reservation with the desired stay duration. Make sure it meets the room's minimum duration requirements.

Regarding early check-out, please refer to this question for more information.

回答:
You can post a review on the reservation details page.

You can write a review after your stay. To find the review page, follow these steps:

1. Log in to STAY JAPAN, click on My Menu or red menu button in the upper right corner.
2. Go to My reservations, Reservation details
3. As the reservation details are displayed, click on "Write Review" button in the upper right corner.
4. Fill out in the required fields and click on "Next" button.
5. You will be able to preview your review.
6. Once the content is confirmed click on "Done" button for publishing or "Back" if you wish to edit further information.

回答:
Yes.

We independently monitor all reviews on our site.

回答:
It depends on each accommodation.

Cleaning service varies depending on each property owner. Also, cleaning fee may be charged separately from room charge.
Please contact us about payment method.

回答:
No. Room-share is not applicable.

Depending on the guest house, the number of people the room can accommodate varies. If the room is shown only available for 1 person, it means the maximum number of people the room can accommodate is 1 person.

回答:
In accordance with the Hotels legislation and legal guidelines, all bedding sets provided must be clean.

回答:

1、 关于新型冠状病毒
据报告,中华人民共和国湖北省武汉市等地发生新型冠状病毒(2019-nCoV)相关的肺炎。发病后或出现发热、咳嗽等呼吸器官症状,据说老年人和有基础疾病的人也有恶化的情况。
感染途径和潜伏期还在调查中。据世界卫生组织(WHO)调查,在武汉市发现的患者大多与贩卖海鲜和活动物的市场有关,所以推测在那里感染的可能性很大。另外,也不能否定有可能存在在家人之间有限的人与人交叉感染的事例。
2、 关于对策要点
频繁地用流水和肥皂洗手。尤其是在外出后,咳嗽后,在接触口腔、鼻子、眼睛等之前要彻底洗手。
另外,咳嗽的时候遵守用纸巾捂住口、鼻等的咳嗽礼仪,为了保护和预防感染周围的人,要戴上防护口罩,避免去人多的地方。
3、出现发热和呼吸道症状(咳嗽等)的情况
若您有发热或咳嗽等症状,或服用退烧药、止咳药,请务必向当地员工申报。
若您提出申报,住宿设施可能会为您介绍医疗机构。

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